Arrive & feel good: To make sure this works as smoothly as possible, we have compiled some important information on bookings, payment and your stay. If the worst should happen and you have to call off your previously booked holiday, click here to find out more about cancelling.
On your day of arrival, your rooms and apartments will be ready from 3pm. On your day of departure, we kindly request that you vacate your rooms, suites and apartments by 11am.
Cancelling a booking, whatever the reason, is in most cases a real source of regret for all sides. Please inform us in good time! We will try our very best to come to a positive arrangement with you. Austrian hotel regulations apply in case of cancellations. Our tip: We recommend that you take out travel cancellation insurance.
You find our current cancellation policy here.
The visitor's tax (local tax) will be charged for people following their completed fifteenth year and is € 2.80 per person per day.
Amount: € 300.00 per room
Please pay your invoice in cash (2 % discount on the net hotel rate), EC card, Visacard or Mastercard.
Hypobank Fulpmes, BLZ 57000, account no. 270-033-351, Swift: HYPTAT22, BIC: HYPTAT22XXX, IBAN: AT76 57000 300 555 354 66
We reserve the right to charge a minimum occupancy rate at certain times (based on the offer).
On request only. Please note that your four-legged friends will not be permitted in the dining room and guest lounges! The price for dogs is € 15.00 per day excluding food (we charge € 20.00 for larger dogs, from a shoulder height of 30 cm). Please bring your own basket or blanket. We also reserve the right to charge a final cleaning fee to clean up dog hair and dirt. We do not generally permit more than one dog per room.
You are welcome to reserve a garage parking space. The charge is € 10.00 per day.
Input errors and price changes are reserved.
Minor deviations from the rooms, suites and apartments as sketched are possible.
We try to be as flexible as possible with the arrival and departure days. Sometimes, however, it is necessary to charge a surcharge, because on some arrival and departure days it is hardly possible or not at all possible to rent the apartment to other guests. Of course we would point out this surcharge separately in such a case.
For the rooms 105 (Serles Deluxe), 208, 214, 303 (Zindegg Deluxe), 305, 308, 309 (Sonnenstein Deluxe) the deluxe surcharge of 5% on the room rates applies. We will include this surcharge in our offer.
There is a one-off supplement for stays over the New Year of € 66.00 per adult. New Year supplement for children: 0 – 8 years free; 8 – 14 years € 33.00. Stays are always counted continuously over the New Year up to the 6th January for the New Year supplement.
We reserve the right to charge a short stay supplement (based on the individual offer).
We reserve the right to charge a surcharge according to the offer for stays over certain holidays that are not from Saturday to Saturday.